SDC Online Assessment
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A taster of SDI's Service Desk Certification (SDC) programme |
|
Answer 30 questions and we’ll send you a personalised report.
The assessment questions and scoring align to the SDC v9 concepts and maintain a similar structure and feel to the SDC assessment tool.
What you'll receive:
✔ Your overall service desk maturity level prediction (not a formal accreditation)
✔ A personalised maturity score
✔ Insight into operational strengths and gaps
✔ Recommendations aligned to SDC best practices
✔ A free discovery call with an SDI Expert if desired
✔ Benchmarking insight for IT leadership discussions
SDC Online Assessment
|
A taster of SDI's Service Desk Certification (SDC) programme |
|
Answer 30 questions and we’ll send you a personalised report.
The assessment questions and scoring align to the SDC v9 concepts and maintain a similar structure and feel to the SDC assessment tool.
What you'll receive:
✔ Your overall service desk maturity level prediction (not a formal accreditation)
✔ A personalised maturity score
✔ Insight into operational strengths and gaps
✔ Recommendations aligned to SDC best practices
✔ A free discovery call with an SDI Expert if desired
✔ Benchmarking insight for IT leadership discussions
Service Desk Certification Impact
"We've seen 60% reduction in customer portal tickets so far. CX has noticeably improved; shorter wait times, faster resolutions and more personalised support have all strengthened and boosted confidence in our service."
Gopi Krishna
Global Operations IT & Solutions
Tata Communications
"Our 'Cost Per Ticket' went down by
93%! Value created from SDC goes beyond metrics. It’s in the confidence of the team, the trust of our customers,
and the credibility we’ve built across the business.“
Gregg Winkel
Platform Support Team Leader
Domino's Pizza
